HipChat vs Slack, which one is better? Both are popular messaging platforms that have been utilized by many companies to improve team collaboration and communication. HipChat is a part of the Atlassian product suite, so it has native integrations to many Atlassian products. On the other hand, Slack is a simple yet powerful platform that is also able to act as a file sharing hub. Continue reading below to see how the two compare against each other!
Whenever you are preparing a software procurement, you need to ensure that the software you choose can actually provide the needed features that you need to support your team. For project management and team collaboration, messaging is one essential feature that must be there. So, let’s compare how messaging goes in HipChat vs Slack.
Slack is great because it allows powerful communication despite keeping things simple – read our previous discussion about Slack vs Microsoft Teams here. Slack provides several ways for you and your teammates to communicate. In order to reach a specific someone, you can search for his or her name to send a direct message.
In the dialogue box, in addition to the basic text field, there are also buttons for sending snippets, images, and emojis. One cool thing is that you can install the Giphy integration so that you can send randomized GIFs to you teammates. You can also search for people, keywords, channels, and date ranges in the universal search box.
You can also create or join custom channels in order to communicate with a group of people simultaneously. The custom channels are very handy for classifying communications based on the topics or fields.
HipChat has many similar capabilities, but it also adds built-in video call and screen sharing. You can create “chat rooms” to organize communication groups around specific teams, projects, or clients. Every chat, including links and files, is searchable by keywords.
Both services allow their users to adjust presence and notification settings in order to prioritize or avoid interruptions as needed. So, the biggest difference would be HipChat’s built-in video call and screen sharing.
Depending on what you are working on, file sharing features may make huge effects on your decision. If you only work with text documents, you probably don’t need a particularly high upload limit. However, if you work with graphics or multimedia files, you may need some generous file size cap.
Both HipChat and Slack allow you to drag-and-drop almost any type of file into a chat window in order to share the file with a colleague. Both services allow code files, PDFs, Dropbox files, and email attachments. So, there isn’t a lot of contrast here, except for the file size limit.
HipChat only allows files up to 50 MB to be uploaded. However, if you subscribe for the Plus account, you get unlimited built-in storage. You can find all of your shared files and links in the sidebar. On the other hand, Slack is much more generous with the file upload limit. It allows file uploads up to 1 GB. However, it does not provide unlimited storage; the cloud storage capacity is 10 GB on the Standard plan, 20 GB on the Plus plan.
The next thing to consider when choosing between HipChat vs Slack is the available integrations. In order to build a central communication hub on a messaging platform, you may need to consider setting up horizontal integrations in order to allow the platform to exchange data and notifications with the other tools that you use.
HipChat is a product of the Atlassian company, so it would be great if you are also using other Atlassian products such as Confluence, JIRA, Service Desk, or Bitbucket. HipChat is a part of the same product suite, and it allows you to integrate other Atlassian projects, tasks, issues, and code without having to switch between different systems. There are also native integrations for more than 130 third-party apps, including Giphy, Zendesk, Trello, Asana, GitHub, Hootsuite, WordPress, Dropbox, and Uber conference.
Of course, Slack does not have any native integration for the Atlassian product suite, it does have plenty of unique and useful integrations for various needs and purposes, such as design and development, marketing, productivity, customer support, and human resources. Some notable integrations include Sameroom, Pivotal Tracker, Zoho Expense, Wishpond, New Relic, Breezy HR, and Kayak.
Monitoring and Security
If you are a system admin or IT manager, you certainly want to know the monitoring and security features available on each platform. In this case, HipChat has the better edge. It can safeguard your sensitive message with its 256-bit SSL encryption. There is also a secure guest access feature for bringing in vendors or clients into a chat room without giving full access. The Server edition can give you advanced administrative features including the ability to track and audit messages in your server.
On the other hand, Slack users can create custom message retention policies based on the channel or team. An admin can run a compliance report in order to export data from private channels and direct messages, but this feature is exclusive to the Plus plan and above. You can also enforce two-factor authentication for team members, if needed. All messages are encrypted in-transit based on the latest cipher protocols.
Finally, let’s compare the pricing of HipChatvs Slack. HipChat provides one free version and two paid editions. The free version already allows unlimited integrations, which is great. HipChat Plus runs on the cloud, and adds video chat and screen sharing. HipChat Server allows you to sync with your own servers and brings a data importer, active directory support, and enterprise-grade security. In general, HipChat’s plans are more affordable.
On the other hand, Slack is more straightforward. There is a free version, but you can only have a limited number of integrations for each workspace with the free version. The Standard plan adds custom retention policies, guest access, user groups and group calls, and unlimited messages and integrations. The Plus plan enables user provisioning, compliance exports, and 24/7 support. The Enterprise plan adds unified team directory, federation across teams, and company-wide reporting/analytics.
|- Has video call and screen sharing features||- Doesn’t have video call or screen sharing|
|- 50 MB file upload limit, unlimited cloud storage||- 1 GB file upload limit, limited cloud storage|
|- Lots of integrations, native integrations with Atlassian products||- No native integrations for Atlassian products, but there are many other integrations|
|- Generally more affordable||- Generally more expensive|
In general, HipChat is great because of the video call and screen sharing features as well as unlimited cloud storage and rich integrations. The prices are more affordable, too. However, if you need a higher file upload limit, Slack makes the way to go.